Returns & Exchanges

We want you to love your purchase. But if you are not completely satisfied, you may return or exchange your purchased merchandise from violatethedresscode.com within 30 days from the date received for a full refund, store credit or exchange.

Refund/Return Policy:

Original sales receipt must accompany returns.

We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • within 30 calendar days of the delivery date (after 30 days no returns are allowed)
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately at violatethedresscode@gmail.com. Items that are defective and shipped from us will qualify for store credit or a refund.

Refunds are contingent upon inspection of item(s) once we receive it.

If an item ordered received free shipping and a refund is requested, ten dollars will be subtracted from the refunded amount.

 

Once we receive your package please allow 2-3 business days for your return to be processed. The refund process takes 3-7 business days to complete, and the refund will be credited to your credit card once the process is completed. We’ll email you to confirm that it’s complete. You can always contact us at any time should you need assistance: info@violatethedresscode.com